The new Myob AccountRight Live is now two years old.
The software is a hybrid cloud program and is based on SQL platform. I have tested the SQL desktop / cloud version again and I now think it's almost as good as the existing desktop Premier / Plus v19. AR Live needs to run on fast cpus. With I7 speed and 8 RAM, it has in my opinion, good speed and comes close the Premier / Plus desktop version.
I used to see not very happy smiles at work places but not so much now. The software has still a few deficiencies mainly in job and P&L reporting and super calculation at the time of writing.
The online payroll run is now pretty fast. Its strong points are its bank feeds. Myob uses banklink for importing and categorising transactions. Recently Myob bought banklink which has the best reputation in this sector and is regarded the leader in linking software with banks. Bank feeds work perfectly in the new Myob. Rules can be set for every transaction whether it is cash or invoice, and the software will post automatically every time after. I have been advised by some book-keepers that they are not so happy with the software. Before it was mainly due to its slow speed. Now it is mainly due to its semi-cloud version which makes it different to Xero, Saasu and even Live Accounts to be renamed soon "Myob Essentials". Its dual capacity as an online / offline operation has disappointed some professionals but not everyone. The argument is that users still need to maintain local servers and waste time with software updating, file upgrading and storage. In my opinion, the hybrid version has plenty advantages. Google chrome works the same way. The difference is that Google now updates the local browser version without anyone knowing. Myob is currently working on this and anticipates soon same results.
I recently heard the story that an accountant had left Xero for Myob. The reason was that some of his clients were not willing to pay the monthly fee. They would rather like to buy the software outright and be offline mainly because their transaction history was small. The accountant was not notified by his clients on time when they cancelled their subscription. I was told the online data was lost and there was no back up for a number of years. Clients have been advised they do not need back up in any form ever. The Myob hybrid version though has an advantage.
Two years ago I moved a client of mine online with ARLive. Unfortunately within a month I was instructed to get the file back to Premier. The client had high volume of transactions and the system at the time was very slow. The client called Myob and cancelled the software but at the time we did not think of back up and dat retention or retrieval. The data disappeared in the the same day. The online file was deleted by Myob. We called them with the hope to retain the file for conversion or transfer to Premier. Myob advised that it could not recover the file. The client had three computers and the first idea was to recover the local file. We did recover three local sync. files. I was expecting the files to be identical. The first two were three and four days behind respectively. That meant the client had lost approximately 400 invoices. Our last hope was the main computer that was operated by the senior accountant. To our surprise the sync. file sitting on the main computer was almost up todate due to its regualar use of payroll service. We were lucky that the payroll runs had to be operated offline for speed and to our good luck the payroll day was run just before the subscription was cancelled. The business kept hard copy time runs with product orders on a daily basis. From memory staff had to process around 30 invoices to bring the file up todate. This true example demonstrates concern and professional sceptisism about cloud software.
I am expecting that Myob will work hard to rectify the deficiencies and give the market a product equivalent to its desktop version.